Ignite Your Leadership Potential with Emotional Intelligence

1:1 coaching session with complimentary EI assessment report

Top lawyers with high intellect (IQ) AND excellent people skills (EQ) will always thrive, no matter how pervasive technology becomes in legal services delivery. The Emotional Quotient Inventory (EQi-2.0©) is a scientifically validated EI assessment used in organizations worldwide for leadership development, selection, retention, executive coaching and team effectiveness.

Understanding your EI baseline, strengths, and potential leadership derailers will support your development into a successful professional with an enhanced ability to recognize, understand and manage emotions in yourself and others. Enhanced EI translates to better, more satisfying and more productive work relationships with colleagues and clients alike.

This is not a typical workshop. The format of this offering is highly customized to each participant. Anne-Marie Sorrenti, executive leadership coach and Faculty of Law alumna, is offering 30 minute 1:1 coaching sessions for up to 45 students. Registered students will watch an introductory video on EI core concepts (that they can view any time), take an EI assessment, and meet with Anne-Marie 1:1 via Zoom to review the results of the EI assessment report and create a customized, actionable strategy for further EI development. Participants will leave the session with their EI report in hand and a deeper understanding of their personal EI strengths, possible blind spots, and a personal plan.

30-minute coaching sessions are available throughout February and March. Students must complete the EI assessment before January 31st.  

To register to view the video, take the EI assessment and book your confidential 1:1 coaching session with Anne-Marie, email Cathy Alzner at cathy.alzner@utoronto.ca. Spots will be given on a first-come-first-serve basis, with priority given to graduating students.  

Anne-Marie Sorrenti, JD PhD, ACC

Anne-Marie Sorrenti is a leadership consultant and certified executive coach whose practice focuses on leadership for knowledge specialists and high potential talent. She works with professionals, executives and teams to improve organizational vitality and individual performance levels. Her supportive, inclusive, values-based approach encourages both the celebration of leadership strengths and the honest identification of areas for development.

Anne-Marie holds a Bachelor of Arts from McGill University, as well as a JD and a PhD, both from the University of Toronto. She was called to the Bar of Ontario in 2001 and practised corporate and entertainment law at Heenan Blaikie. While pursuing her doctorate, Anne-Marie taught at the University of Toronto. Her coaching credentials are recognized by the International Coach Federation and she is a registered coach with the Law Society of Upper Canada’s Coach and Advisor Network. In addition to being an advanced EQi-2.0® and EQi-360® consultant, she is also a licensed practitioner of the Birkman Method® (a comprehensive personality inventory assessment), and the Pursuit Values authentic leadership system.


Lawyer-Client Simulations  

Workshop 1: Creating Rapport with Clients

Tuesday, January 19, 2021, 12:30 PM - 2:00 PM
Zoom details TBA (to those who register)

This is a unique opportunity for law students to observe, reflect and practice their client interaction skills. Professional actors will simulate clients and lawyers, giving us the chance to delve into real world situations, develop your communication skills, and build your confidence.

During this session, we will focus on creating rapport with clients. The format will be to observe simulations and discuss them with a facilitator in both small and large groups.

This workshop is 1 of 3 offered this term. You may participate in any them, but if you can, we encourage you to sign up for all of them as your learning will build on each session.

 Register early as there are a limited number of spots:  https://www.eventbrite.ca/e/leadership-skills-program-tickets-132273759375

Workshop 2: Navigating Challenging Client Interviews

Tuesday, February 9, 2021, 12:30 PM - 2:00 PM
Zoom details TBA (to those who register)

What can you do if a client doesn’t answer your questions, gets angry, becomes quiet or starts crying in a client interview? This is a unique opportunity for law students to observe, reflect and practice their client interaction skills, particularly when an interview is not going quite as planned. Professional actors will simulate clients and lawyers, giving you the chance to build your skills and confidence while engaging with real world situations. 

Workshop #2 will focus on navigating challenging interviews. The format of this session will be to observe a number of simulations and discuss them with a facilitator in small groups.

This workshop is 2 of 3 offered this term. You may participate in any them, but if you can, we encourage you to sign up for all of them as your learning will build on each session.

Watch Headnotes for registration information.  Sign up early!

Workshop 3: Delivering Bad or Disappointing News

Tuesday, March 2, 2021, 12:30 PM - 2:00 PM
Zoom details TBA (to those who register)

It can be very challenging to deliver news to a client that they do not want to hear.  In this workshop, you will have the opportunity to practice your client interaction skills, with particular focus on delivering bad or disappointing news. Professional actors will simulate clients, giving you the chance to practice your client interaction skills while engaging with real world situations. 

During this workshop, students will have the opportunity to practice their skills with a simulated client, who will offer feedback and tips. 

This workshop is the third of 3 offered this term. You may participate in any them, but if you can, we encourage you to sign up for all of them as your learning will build on each session.

Watch Headnotes for registration information.  Sign up early!


Fall 2020 Workshops

Communicating Clearly in the Face of Uncertainty: How to be clear in a world that isn’t

Friday October 16, 12:40 - 1:50 p.m.
Zoom details TBD
Presenter: Chris Graham

Communicating ideas clearly is difficult under any circumstances. In the midst of a global pandemic—when people are stressed about the future and struggling with unfamiliar communication technology—holding people’s attention can seem impossible. When you speak in class, interview for jobs, or start an internship, how will you adjust?

This session will teach you what’s required to communicate amidst uncertainty. You’ll learn how to:

  • Manage stress in yourself and your audience
  • Organize your thoughts for maximum clarity
  • Reduce anxiety around potential misunderstandings by helping people “see” what you mean
  • Answer questions with confidence (not confusion) 

Chris Graham            
Chris Graham
(J.D, UT 2007) has worked at one the world’s top banking law firms (Sullivan & Cromwell LLP) and one of Canada’s top Aboriginal rights law firms (Pape Salter Teillet LLP). He’s founded a performing arts series, a music festival, and a stand-up comedy fundraiser (for Camp Ooch, a camp for kids with cancer, where Chris is also a volunteer counsellor).

In 2016, Chris founded TellPeople, a vehicle for teaching storytelling and communication to professionals. He now spends his time traveling around Canada, and increasingly North America, helping top-flight professionals talk about their ideas in ways that clients can understand and find compelling.

Chris consults with a lot of law firms because that’s what he knows best. He also works with financial services firms, consulting firms, pharmaceutical firms, government departments, and a range of non-profits. He holds degrees from the University of Oxford (history), University of Toronto (law), and Acadia University (business).

High Impact Networking: How to build your professional network

Tuesday October 27, 12:40 - 1:50 p.m.
Zoom details TBD
Presenter: Christine Felgueiras

When done well, the benefits of networking can be significant to your career and professional aspirations.  In this session, you will learn the key components of how to optimize your networking skills, become effective virtual networkers, expand your professional reach, and quickly build valuable and lasting connections.  

Learning outcomes:

  • Develop an effective networking strategy
  • Gain virtual networking skills
  • Become a proactive networker
  • Learn how to expand your professional visibility online
  • Make an impactful first impression
  • Prepare a winning personal brand statement 
  • Confidently engage and build rapport with anyone, virtually and in-person
  • Appropriately follow up and follow through.

Dr. Rumeet Billan

Christine Felgueiras is a professional speaker offering a unique skill combination that’s optimized a successful career as a sales and business development executive in the information technology sector and extensive experience as a speaker and trainer in professional development, leadership and executive presence, public speaking, and personal branding.

This multi-disciplined background has made Christine acutely aware of how projected image, a powerful blend of communication expertise, behavioural intelligence, and workplace best practices combine to play a significant role in how we are perceived and influence the success of our interactions with customers, team members, and leadership.

Christine has worked extensively with individuals and organizations both in the private and public sectors, delivering coaching and training to successfully meet growing workplace and market demands. She has been a keynote speaker for numerous engagements and been recognized for her expertise in fostering exceptional leadership presence and championing individual public speaking excellence.

Christine’s added value is her vast experience living and working abroad, which gained her a global understanding of the complexities businesses face in today’s ever-changing, digitally connected, and competitive market environment. Her mission and passion are to help businesses lead with their most powerful advantage – their people.

“I’ve learned that every organization has its unique manner of operating, and yet the same principles of effective communication, good behavioural practices, and establishing a collaborative environment are key to the success and growth of any business.”.

The Resilient Leader: Building Your Psychological Capital

Friday November 13, 12:40 - 1:50 p.m. 
Zoom details TBD
Presenter: Dr. Rumeet Billan

Resilience is a powerful skill that can be developed. It is the ability to bounce back from obstacles and setbacks to achieve higher levels of performance. It requires developing positive adaptation processes to help overcome the challenges that we face, and the use of positive experiences to build confidence in our strengths and abilities. It also involves interventions that support and develop self-trust, objective reasoning, perseverance and possibility thinking. Research shows that these capabilities can be learned, and this workshop focuses on how we can develop strategies to build our resilience by examining the capabilities of psychological capital, and improve the experiences that we have to reach our full potential.  

In this workshop you will:

  • Develop an understanding of psychological capital and its impact on overall well-being
  • Examine and evaluate the four competencies connected to resilience.
  • Explore and develop strategies to enhance overall psychological capital in order to promote and foster resilience 

Dr. Rumeet Billan

Dr. Rumeet Billan is an award-winning, internationally recognized entrepreneur, learning architect, speaker, author and humanitarian. Her mission is to raise potential by designing experiences that build resilience. Dr. Billan is the President and CEO of Viewpoint Leadership and an expert on Psychological Capital. She completed her PhD at the University of Toronto and has designed and facilitated programs, courses, and training sessions across industries and sectors. She led the groundbreaking national research study on Tall Poppy Syndrome which reveals the impact of the silent systemic syndrome on women in the workplace. In 2020, she co-led the Canadian Happiness at Work study, in partnership with the Canadian Mental Health Association, and was the inaugural National Ambassador for the Not Myself Today® campaign.

Dr. Billan was named Canada’s Top 10 Power Women in 2020, and has been twice named one of Canada’s Top 100 Most Powerful Women. Recently, she released her first award-winning and bestselling book, Who Do I Want To Become?, designed for children and adults who are struggling with the question of what they want to be when they grow up. She serves on the Board of Directors of CODE and for G(irls)20. For details, visit www.rumeetbillan.com